Press Releases

About Autonomy

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Case Studies

Contact Center Americas

Contact Center Americas utilizes Autonomy etalk technology to deliver expert training to agents, resulting in improved customer satisfaction and retention.

Kaiser Permanente

Kaiser Permanente linked automated survey and eLearning tools in the contact center to optimize contact center performance.

Insight

Total Call Recording for Regulatory Compliance

Corporate and federal regulations like HIPAA, PCI, and FRCP are having a significant impact on the way U.S. companies manage their customer and business transactions. Learn how Autonomy etalk can help you simplify your call retention, storage, and retrieval processes so you can comply with today’s interaction management policies and keep your clients’ data secure.

Upcoming Events

Webinar: Solving Everyday Business Problems With Analytics

September 23, 2008
1:00 PM EST

In this webinar, Roger Lee, Director Customer Interaction Solutions, will discuss ways to leverage customer intelligence to understand the root cause of your business problems and overcome them with speech analytics technology.

Industry Events

September 8-10, 2008:
Gartner Customer Relationship Management Summit
Washington, D.C.

September 9-11, 2008:
IP & Contact Forum
Monterrey, Mexico

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